Terms of use

What we do, what we don't, and what you agree to

Version 2026-10-02

About these terms

These terms are an agreement between you and SpecShield Software Private Limited (“Nivaanzo”, “we”) for your use of nivaanzo.com. By creating an account you agree to them, and to our privacy notice.

What Nivaanzo does

• checks your flight against independent flight records;
• applies the DGCA's passenger-rights rules (Civil Aviation Requirements, Section 3, Series M, Part IV) to the facts, and shows which rule version and source it used;
• prepares a complaint for you to read, change and approve;
• reminds you of deadlines, and prepares the next step if the airline does not reply or you are not satisfied;
• prepares a pack you can use to file on AirSewa yourself.

What Nivaanzo does not do

• We do not give legal advice, act as your lawyer, or represent you before the airline, a regulator or a court.
• We do not file on AirSewa, sign in to government portals for you, or solve CAPTCHAs for you. Filing there is always your own step.
• We do not promise any result. The airline decides whether to pay.
• At present we do not send emails from your mailbox. You download the complaint you approved and send it from your own email address. We will tell you before this changes.

Results are potential, not promised

The result we show is what the rules may give you on the facts we have. It can change if the facts change. It does not mean the airline owes you money, and it is not a guarantee of payment. In particular:

• Airlines may refuse compensation for causes outside their control, such as weather, air traffic control or security. Whether that applies is for the airline, and in the end a court or regulator, to decide.
• Flight records come from an outside provider and can be incomplete or late. We show you where each fact came from.
• A reason given by the airline is the airline's claim. We show it as such, not as a proven fact.
• The rules themselves can change. Each result names the rule version it used.

What you agree to

• to give true and complete information, and to correct it if you learn it is wrong;
• to use Nivaanzo for your own flight, or for others on the same booking only with their permission, or as a parent or guardian for a child;
• to read each complaint before you approve it, because you are responsible for what is sent in your name;
• not to make false claims, misuse the service, try to break it or get around its limits, or copy it in bulk.

Price

Nivaanzo is free while it launches. Checking what you may be owed will always be free. If we start charging for anything else, we will show you the full price, including GST, before you agree to pay, and nothing you have already done will be charged.

Your documents and words

What you upload and write stays yours. You allow us to store and process it only to provide the service, as our privacy notice describes. We describe your case publicly only if you give separate permission, and never with your name, booking reference or documents.

When we change or pause something

We may change or pause parts of the service, for example while fixing a problem with a provider. When we do, your case and everything in it stay safe, and the screen tells you what you can do instead.

Limits on our responsibility

We work to keep the rules, addresses and flight records accurate, and we show our sources so you can check them. We are not responsible for what an airline, a regulator or a flight-records provider does or decides. To the extent the law allows, our total responsibility to you is limited to the amount you have paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law that cannot be limited.

Ending

You can delete your account at any time from your privacy page. We may suspend an account that is used to make false claims or to misuse the service, and we will tell you why.

Law and disputes

These terms are governed by the laws of India. Please write to us first, and we will try to put things right. If we cannot, the courts of India will have jurisdiction, without affecting your right to approach a consumer commission.

Changes to these terms

Each version is dated. If we change them in a way that matters to you, we will ask you to agree to the new version the next time you sign in.